Terms and Conditions – Adorable Stuff

Terms and Conditions for Adorable Stuff

Welcome to Adorable Stuff! You fully agree to the following terms and conditions by placing an order. Our business is based in India, and these terms are designed to ensure clarity and protection for both our customers and our business.

1. Order Placement and Communication Channels

Primary Ordering Channel: Please place your orders through our official Instagram page. This is our main channel for communication and order processing.
Response Time: We aim to respond to all customer queries on Instagram within 24 hours. If you contact us through WhatsApp or other third-party messaging apps, please note that we prioritize Instagram communications, and response times may vary.
Technical Issues: We are not responsible for communication delays due to technical issues with Instagram or other platforms that may prevent us from receiving or viewing your messages.

2. Production Time, Delivery, and Handling

Estimated Turnaround: The standard production time for our custom epoxy and preserved flower products is 4–8 weeks. Due to the sensitivity of the materials to environmental conditions like room temperature and humidity and the intricacies of the preservation process, delays beyond this estimate can occur without a defined maximum period.
Shipping and Delivery: Customers are responsible for all shipping and delivery costs. We are not liable for delays, damage, or loss of products caused by shipping carriers.
Courier Mishaps: We do not take responsibility for products misplaced or mishandled by courier services.

3. Payment, Refunds, and Order Cancellation

Payment Terms: Full payment is required at the time of order placement.
Refund Policy: Due to the custom nature of our products, all sales are final. Refunds are not provided, except in rare cases where a refund may be considered at our discretion under specific circumstances.
Cancellation: Once an order has commenced production, it cannot be cancelled.

4. Product Specifications and Customer Obligations

Unique Nature of Products: Each product, especially those involving flower preservation, is unique. Variations in colour, texture, and appearance are natural and are to be expected as part of the custom product.
Preparedness of Materials: Customers sending pre-dried flowers must ensure they are completely free of moisture. We are not responsible for issues such as mould or degradation that occur due to improperly prepared materials.
Third-party Additions: Any third-party items incorporated into the product, such as lights or decorative elements provided by the customer, fall under the customer’s responsibility. We are not liable for defects in or damages to these items.

5. Liability and Disclaimers

Warranty and Liability Limitations: We disclaim all implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose. Our liability for any claims related to the products is limited to the purchase price paid.
Product Use Disclaimer: Products are intended for decorative purposes only. Use as intended and avoid exposure to extreme conditions.

6. Intellectual Property and Rights

Use of Product Images: We reserve the right to photograph products and use these images for promotional purposes on social media and other platforms without limitation.

7. Legal and Jurisdiction

Governing Law: These terms are governed by the laws of India. Disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in India.

8. Amendments and Severability

Modification of Terms: Adorable Stuff reserves the right to modify these terms at any time without prior notice. Customers should review the terms regularly to be aware of any changes.
Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

9. Force Majeure

Unforeseeable Events: We are not liable for failures or delays in service due to events beyond our control, such as natural disasters, pandemics, or other significant events.

10. Social Media Conduct and Dispute Resolution

10.1 Respectful Interaction: We are committed to fostering a respectful and positive online community. All customers, followers, and visitors to our social media platforms are expected to engage respectfully with our content and discussions. Disparagement, including but not limited to false allegations, defamation, or abusive comments directed towards Adorable Stuff or its employees, is strictly prohibited.

10.2 Reporting and Response to Inappropriate Conduct: If any inappropriate or harmful content is posted on social media or other online platforms concerning Adorable Stuff, we encourage users to report this to us immediately via our designated contact points (e.g., official email info@adorablestuff.in or direct message on social media).

10.3 Actions Against Misconduct: Upon receiving a report or noticing any disparaging content, Adorable Stuff will take the following steps:

Investigation: Promptly investigate the validity and source of the content.
Engagement: Where appropriate, engage with the individual posting such content to request removal and rectification of any incorrect or misleading information.
Legal Remedies: Reserve the right to take legal action against individuals or entities that engage in libellous, defamatory, or abusive behaviour. Actions may include, but are not limited to, seeking injunctive relief, damages, and the publication of retractions.
Protection Measures: Implement protective measures to safeguard the company’s reputation, including issuing public statements if necessary to clarify misinformation.

10.4 Cooperation with Law Enforcement: We may disclose information about the posters of defamatory content to law enforcement authorities if such disclosure is necessary to comply with lawful requests or applicable regulations.

10.5 Prevention and Education: Adorable Stuff will conduct regular reviews of our social media interactions and provide guidance on respectful and safe communication practices to our community, aiming to prevent instances of abuse and defamation.

10.6 Finality of Actions: Decisions made by Adorable Stuff in response to breaches of this clause are final, subject to applicable laws. Actions taken under this clause will be at the sole discretion of Adorable Stuff, considering the nature and severity of the incident.

11. Customer Conduct and Grievance Resolution

11.1 Expected Customer Conduct: We value our relationship with our customers and strive to provide the highest level of service. Customers are expected to communicate with our staff respectfully and patiently. Harassment, abuse, or accusations without merit directed towards Adorable Stuff or its employees are not tolerated and may lead to the suspension or termination of services and legal actions if necessary.

11.2 Reporting and Response Protocol: Customers with concerns or complaints regarding their orders are encouraged to contact us through the official channels provided at info@adorablestuff.in. We aim to address and resolve all customer concerns promptly and effectively.

11.3 Actions Against Inappropriate Customer Behaviour: In the event of receiving repetitive, harassing, or abusive communications from a customer, especially those that disrupt our ability to provide services to other customers or that cause distress to our employees, we reserve the right to take the following actions:

Warning: Issue a formal warning to the customer, requesting cessation of such behaviour.
Communication Block: Temporarily or permanently block the customer from our communication platforms if the behaviour continues after a warning.
Order Cancellation: Cancel the existing order, with or without a refund, depending on the severity of the misconduct and the order’s status.
Legal Action: Initiate legal proceedings if the accusations or behaviour could significantly harm our business reputation or the well-being of our employees.

11.4 Cooperation with Law Enforcement: We may involve law enforcement or other legal authorities if the situation warrants such action, particularly in cases where threats or severe harassment occur.

11.5 Transparency and Documentation: All interactions with customers who exhibit inappropriate or abusive behaviour will be documented thoroughly to ensure a transparent and justified response to any claims or legal actions.

11.6 Review and Appeal: Customers who believe that their order was unfairly cancelled or who wish to contest any action taken against them may submit a formal appeal via our official email. This appeal will be reviewed by a senior customer service manager, and a response will be provided within a specified timeframe.

12. Customer Agreement

Acceptance of Terms: You agree to these terms and conditions by placing an order. Non-compliance with these terms may result in an order being cancelled without a refund.